QQI (Quality and Qualifications Ireland)
COURSE BRIEFING INFORMATION FOR LEARNERS
Anderlift Safety Services are a well-established provider of Health and Safety Training and Consultancy, operating nationwide. The company is a private limited company which has been trading successfully in Cork for nearly 20 years. We provide a broad range of mainstream Health and Safety training, including Management and Supervisory Training, Safety Committee and Safety Representative, Manual Handling and Manual Handling Instructor, First Aid, Confined Space, Height and Harness, Forklift, Abrasive Wheels and many other courses.
We are FET Legacy providers and provide training that is recognised on the National Framework of Awards, leading to QQI (Quality and Qualifications Ireland) awards.
All participants will be issued with a comprehensive Learner Handbook on commencement of each course.
If you would like to review this Learner Handbook in advance of the programme, please click here.
A summary of learner supports is listed below.
We currently provide:
- Manual Handling Instructor (6S0242 - QQI Level 6 award)
- Safety and Health at Work (5N1794 - QQI Level 5 award)
- Safety Representative Course (5N1451 - QQI Level 5 award)
- Training Delivery and Evaluation (6N3326 – QQI Level 6 award)
Please note that apart from the Level 6 Manual Handling Instructor programme (which is a stand-alone Special Purpose Award), it may be possible to link the other component awards we offer above to major awards. Please go to www.QQI.ie for further information.
For further information on awards and on QQI please go to www.QQI.ie
QUALITY ASSURANCE PROCEDURES
Our overall aim as an organisation is to provide training that is of real value to learners in their work environment and in terms of their career planning. With this in mind our approach is inclusive, learner focused and at the same time geared to achieving a consistently high standard that can be externally tested, authenticated and confirmed. Anderlift are committed to supplying a high level of support to learners at all stages of the learning process, from programme selection to the assessment stage. Anderlift operate a completely fair and transparent participation and assessment process for all programmes. Learners are kept informed of their progress at all stages of the learning process.
Anderlift have agreed a quality assurance agreement covering the following areas:
- Governance and Management of Quality
- Documented Approach to Quality Assurance
- Programmes of Education and Training
- Staff Recruitment, Management & Development
- Teaching and Learning
- Assessment of Learners
- Support for Learners
- Information and Data Management
- Public Information and Communication
- Other parties involved in Education and Training
- Self -Evaluation, Monitoring and Review
Anderlift are committed to supplying a high level of support to learners at all stages of the learning process, from programme selection to the assessment stage. Anderlift operate a completely fair and transparent assessment process for all programmes and learners are kept informed of their progress. Anderlift also have an appeals process that is fully explained and available to learners, if required.
Student Complaints and Appeals Policy and Procedure
All participants will be issued with a comprehensive Learner Handbook on commencement of each programme. This handbook gives full details to learners regarding relevant policies and procedures.
If you would like to review this Learner Handbook in advance of the programme, please click here.
Learner Complaints Policy and Procedure
Anderlift are committed to providing a positive and safe learning and working environment for students and staff. We commit to upholding the concepts of fairness and consistency within the teaching and learning process at all stages and we encourage and lead our staff to hold the highest standards achievable in this regard.
We recognise the right of Learners in particular to make either informal or formal complaint in specific and genuine circumstances.
Grounds for Learner complaint can be made in relation to:
- An honestly held belief that they have been treated unfairly at course entry or during participation or assessment stage of a programme.
- Dissatisfaction in relation to course facilities or training schedule or arrangements
- Behaviour or attitude of Course Tutor staff or other learners
- Specific issues or concerns in relation to learner supports or accommodation of particular individual needs
It is Anderlift policy to encourage learners to firstly seek informal and timely resolution of complaints through direct contact with Anderlift Management or Tutor staff. Anderlift believe that the majority of issues complained of can be resolved in a spirit of collaboration “locally” without a need for matters to be escalated.
The General Manager of Anderlift Safety Services is the responsible person for managing the company complaints and appeals procedures.
Learner Complaints Procedure
- In a situation where a learner wishes to make a complaint they should, in the first instance raise the relevant complaint or concern at local level and seek informal resolution. This may involve direct communication with a course tutor, if this is possible, so that the relevant matter can be addressed and satisfactorily resolved.
- The informal process can also involve contact by the complainant with the General Manager of the company, who will make every effort to assist and mediate a satisfactory resolution to any complaint made, without the need for a formal process.
- Resolution to a complaint that is kept at an informal level will normally be achieved within 5 working days of being raised. This will allow sufficient time for adequate mediation, necessary action to be implemented and review by all parties to the complaint.
- Where the informal procedure does not satisfy the complainant, a formal complaint can be made in writing to the General Manager within 1 week of the conclusion of informal proceedings.
- The General Manager, with assistance, as necessary, from the Training Manager and other relevant tutor or administrative staff will investigate the complaint.
- The General Manager may seek external advice and expertise where the nature or gravity of the complaint merits such an intervention. Advice of the Academic Council may also be sought as part of the complaint investigation process.
- Where the complaint is not considered valid, the process will conclude and the complainant will be informed in writing of the outcome of the investigation.
- Where the complaint is fully or partly upheld and recommendations and actions required, these will be documented and implemented without delay.
- All parties relevant to the complaint will be fully updated on the outcome of the complaints investigation and a full written report of the complaint proceedings will be made available for review to the Board of Directors and the Academic Council.
Policy and Procedure for Learner Appeals, Review and Re-check
Anderlift Safety Services are committed to ensuring that the experience of Learners will be positive and rewarding, from course entry and participation, through to assessment, verification and awarding of results, and certification.
Anderlift Safety Services understand and accept that, in limited circumstances, a learner may wish to appeal a decision made by Anderlift Safety Services in relation to programme assessment or may wish to avail of a recheck or review facility.
Appeal - A formal request from a learner that a decision made by Anderlift Safety Services at assessment stage should be referred to Senior Management Level for alteration or reconsideration.
Re-check - Means an administrative mechanism of checking (for a second time) the specific marks and grade awarded to a learner for a particular assessment module or stage and checking again both the calculation and accuracy of recording of such marks/grade.
Review - Means the re-consideration of an assessment decision. This can be completed by the original assessor, by an alternative competent person or a by a specially convened group.
Procedure for Re-Check of Learner Marks or Grade Awarded
- A learner may request a re-check of an assessment result (Marks/Grade) awarded on the narrow grounds that is believed by the learner that an error in calculation may have occurred.
- The learner will make the request in writing or electronically within 7 days of having received the grade result in question.
- The re-check of marks and grade will be conducted by a suitably qualified Anderlift Tutor/Assessor, appointed by the General Manager or Quality Assurance Manager.
- The Learner will be informed either in writing or electronically of the re-check findings within 7 days of the re-check being requested.
Procedure for Review of Awarded Grade
- A learner may seek review of an awarded grade based on one or more of the following grounds:
- A belief that the Anderlift rules or instructions issued to learners on the assessment process have not been properly applied or implemented.
- A belief that Anderlift failed to take into account compassionate or other factors surrounding learner supports or Reasonable Accommodation that it should have considered.
- A written request for review will be made by the learner within 7 days of receiving a specific assessment result/grade.
- The request will be in writing and must state the grounds on which the review is sought, together with evidence to support the request.
- The General Manager, with the assistance and direct involvement of the Training Manager and course tutor will arrange to meet with the learner and allow them to view the assessment script(s) submitted, together with the allocated marks awarded for the specific assessment work, based on the designated marking scheme.
- The review can at this stage if requested by the learner, facilitate the involvement of a competent and qualified third party to carry out an independent review of the assessment marks awarded to the learner.
- Following this review of the assessment materials in question, the learner will either:
- Accept the marks/grade awarded and withdraw from the review process
- Request that his/her case be brought to appeal status where a full academic committee will be asked to adjudicate on the case.
Procedure for Learner Appeal
- The learner can appeal the outcome of the review stage on the specific grounds that he or she believes the review did not adequately address concerns raised.
- The request for learner appeal will be in writing and will be submitted within 7 days of the conclusion of initial review.
- The request for appeal must state the grounds for appeal and supply evidence in support of the request.
- An Appeals Review Committee will be convened to determine the outcome of the appeal and shall comprise of;
- Anderlift Safety Services Training and Quality Assurance Manager and General Manager
- Academic Council Member (Chair)
- Independent Subject Matter Expert (External Tutor/Assessor
- The learner may address the appeal committee on the circumstances of the appeal and may be accompanied by an advocate of his/her choice.
- The chair will ensure that all present at the appeal meeting will be updated on the progression of the case to date and will seek relevant input from both the learner and others present in order to arrive at a fair and just decision.
- A decision on the learner appeal will be made by the appeals review committee. A collective decision by majority vote will apply. In the event of a tie the Chair will have a casting vote.
- The learner will be informed (in writing or electronically within 7 days) on the outcome of the appeal. The decision of the appeals committee will be final, subject to the accepted legal rights of the learner.
REPEAT OF ASSESSMENT
Anderlift Safety Services will continue to work towards ensuring that all learners can achieve a satisfactory or higher level of success at the assessment phase of our programmes. Should a participant fail to achieve a pass grade at least on a particular programme assessment, Anderlift will be open to allowing the participant involved to repeat a specific assessment in order to achieve a pass grade. This arrangement will be subject to maintaining the overall integrity of the assessment process, while at the same time ensuring that participants can be facilitated in their efforts to successfully complete our programmes.
Anderlift Safety Services understand that the vast majority of assessment submissions will constitute the honest work and the genuine, valid efforts of individual learners. In the event of suspicion of Malpractice at the assessment phase on the part of a learner, Anderlift will expedite an investigation and make findings so that the integrity of the overall assessment process is maintained. It is likely that Anderlift will be in a position to carry out this investigation from within the expertise of our own results approval panel, however, Anderlift will engage the services on an identified independent adjudicator, if deemed necessary.
Examples of potential malpractice activity includes:
- Learner Plagiarism
- Impersonation of another Learner
- Fabrication of Submission Evidence
- Alteration of Results
- Wrongly obtaining secure assessment material (Examination Information)
- Any other covert attempt to undermine the assessment process.
Anderlift will ensure that any investigation of Malpractice will be completed in a manner and within a time frame that will not impact adversely on a learner against whom an unproven allegation is made.
For full details of course programmes, learner requirements and booking details, please contact Patricia O Leary, General Manager on 021-4559180 or e-mail: firstname.lastname@example.org